Delete your account

Deleting your Riley account is permanent. Your access is revoked immediately when the request is confirmed. Account deletion does not cancel an Apple subscription.

Cancel or manage an Apple subscription first

If you have a Personal or Pro subscription and do not want it to renew, open Account in Riley and choose Manage Apple Subscription, or use Apple's subscription settings, before deleting your account. Apple controls renewal and cancellation. Deleting Riley alone does not stop Apple billing.

Delete from the Riley app

1. Open Riley and sign in to the account you want to delete.
2. Open Account, then choose Delete Account.
3. Review the notice and confirm permanent deletion.

If you cannot sign in

Email support@rileyos.com from the email address associated with your Riley account and state that you are requesting permanent deletion. We may ask for limited information to verify your identity. Do not send a password or access token.

What is deleted

We aim to delete your active personal account data, files, chat history, memories, provider credentials, and Riley-linked RevenueCat customer record within 30 days after a verified request. Encrypted backups expire on a rolling schedule of up to 35 days and are not used for routine access.

What may be retained

We retain only the minimum deletion receipt and information subject to a documented legal or security hold. Tax, transaction, incident, or other records may be kept longer where law requires it. Apple may retain App Store purchase and billing records under its own legal obligations and controls. Resolved support and privacy-request records are normally retained for 24 months.

Questions

For help with deletion, contact support@rileyos.com. For a privacy question or complaint, contact privacy@rileyos.com.